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Question

Question

Laserfiche Administration Guide (on-prem) not loading content

asked on July 28, 2022

When attempting to open the Laserfiche Administration Guide 11 it simply loads the framework without content (refer to screenshot attached).  I have attempted to open from https://support.laserfiche.com/kb/1012253/current-online-laserfiche-product-help-files as well as from the cloud documentation https://doc.laserfiche.com/laserfiche.documentation/en-us/Default.htm by clicking the link indicating I am not using LF Cloud.  All roads lead to the same blank page.

Multiple systems, multiple browsers, multiple users in our organization all receive the same result. 

Previous guide versions appear to load without issue.

Is anyone else experiencing this issue?

AdminGuide11Blank.PNG
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Answer

SELECTED ANSWER
replied on August 1, 2022

Please give it a try and let us know if the documentation pages load now. You may need to press ctrl+F5 to force the page to ignore the cache and reload with new data from the server.

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replied on August 1, 2022

It is working for me now. Thank you!

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Replies

replied on July 28, 2022

We're had some redirect issues stemming from a recent server migration. Some locations are fine, but CloudFront hasn't updated all locations quite yet.

It's being worked on, will post back shortly.

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replied on July 28, 2022

I'm seeing the same issue.

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