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Question

Question

LF Client-Blue Beam PDF loses Signature and other Stamps upon import

Laserfiche Version 10
Updated July 25, 2022
asked on July 22, 2022

Hello,

We have a customer who uses Blue Beam as their PDF writer.

When they import PDF's to LF using the Option to Generate Pages, not keep Original PDF, and preserver PDF annotations, all of the stamps are removed.

We tested using Snapshot as well with the setting of using  "Document and Stamps", same issue.

We have the options set for both "Generate Pages" and "New Documents->Settings"

Anyone else come across this issue??

Appreciate the feedback,

Jeff Curtis

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Replies

replied on July 22, 2022

Try turning off Preserve PDF Annotations. The title can be misleading because what it really does is try to convert PDF Annotations to LF Annotations, and that can yield mixed results.

Turning off Preserve PDF Annotations doesn't mean the annotations will be removed, it just means they will be flattened rather than trying to keep them "editable."

 

If that still doesn't work, it might be a compatibility issue. We've had PDFs from a few different sources lose content when being converted.

The version 11 upgrade drastically reduced how often that happened to us, but not completely.

 

On a related note, the new PDF Page Generation option for the DCC is by far the most reliable method as every PDF I collected that issues with page generation in the client, import agent, etc., worked flawlessly when I tested them using the DCC method.

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replied on July 25, 2022 • Show version history

DCC Page Generation uses Aspose.PDF for .NET under the hood instead of PDFRender4NET like everything else. Like you, we've found it to be the better of the two. A very high proportion of "Laserfiche page generation bugs" are ultimately PDFRender4NET bugs.

DCC page gen was a brand new from scratch feature so there weren't barriers to using the shiny new library. Ripping out PDFRender4NET and replacing it with Aspose.PDF in our other applications isn't a small task, though still one I believe we hope to do someday. 

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replied on July 22, 2022

Thanks Jason,

I will pass along your recommendation to the customer.

Jeff

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