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Question

Question

An error occurred while generating the process image.

asked on July 14, 2022

Hello,

   When I try to generate a process image within Laserfiche Forms, I receive the following error message.

 

An error occurred while generating the process image. Please try again later. [LFF2609-FailToGenerateProcessImage]

 

   I get the same message on different processes I've tried, so I don't think it's process specific?

 

   Anyone out there have any suggestions? We're using Laserfiche Forms Professional Version 11.0.2106.10367

 

Thanks,
Michael

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Replies

replied on July 15, 2022

There should be a more detailed error in the Forms event log. Do you mind posting that here?

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replied on July 22, 2022

I have a client who is encountering a similar error. Below is the detailed log.

An error occurred while generating the process image. Please try again later. [LFF2609-FailToGenerateProcessImage]

In the event viewer: Log Name:      System
Source:        Microsoft-Windows-DistributedCOM
Date:          7/21/2022 8:23:20 AM
Event ID:      10016
Task Category: None
Level:         Error
Keywords:      Classic
User:          XXXXXXXX\laserficheservice
Computer:     XXX>XXXX-XXXXXX
Description:
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
and APPID 
{15C20B67-12E7-4BB6-92BB-7AFF07997402}
to the user XXXXXXX\laserficheservice SID (S-1-5-21-2126451634-XXXXXX5321-319577017-7592) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
    <EventID Qualifiers="0">10016</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2022-07-21T15:23:20.631621900Z" />
    <EventRecordID>246028</EventRecordID>
    <Correlation ActivityID="{ac1d9a0e-1384-403c-9274-855dc510a819}" />
    <Execution ProcessID="1004" ThreadID="3740" />
    <Channel>System</Channel>
    <Computer>XXXXXXXXXX</Computer>
    <Security UserID="S-1-5-21-212645163XXXXXX5321-319577017-7592" />
  </System>
  <EventData>
    <Data Name="param1">application-specific</Data>
    <Data Name="param2">Local</Data>
    <Data Name="param3">Activation</Data>
    <Data Name="param4">{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}</Data>
    <Data Name="param5">{15C20B67-12E7-4BB6-92BB-7AFF07997402}</Data>
    <Data Name="param6">XXXXXX</Data>
    <Data Name="param7">laserficheservice</Data>
    <Data Name="param8">X-X-5-XX-2126451634-XXXXXX5321-319577017-7592</Data>
    <Data Name="param9">LocalHost (Using LRPC)</Data>
    <Data Name="param10">Unavailable</Data>
    <Data Name="param11">Unavailable</Data>
  </EventData>
</Event>

 

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