I have a client who is encountering a similar error. Below is the detailed log.

An error occurred while generating the process image. Please try again later. [LFF2609-FailToGenerateProcessImage]

In the event viewer: Log Name:      System
Source:        Microsoft-Windows-DistributedCOM
Date:          7/21/2022 8:23:20 AM
Event ID:      10016
Task Category: None
Level:         Error
Keywords:      Classic
User:          XXXXXXXX\laserficheservice
Computer:     XXX>XXXX-XXXXXX
Description:
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
and APPID 
{15C20B67-12E7-4BB6-92BB-7AFF07997402}
to the user XXXXXXX\laserficheservice SID (S-1-5-21-2126451634-XXXXXX5321-319577017-7592) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
    <EventID Qualifiers="0">10016</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2022-07-21T15:23:20.631621900Z" />
    <EventRecordID>246028</EventRecordID>
    <Correlation ActivityID="{ac1d9a0e-1384-403c-9274-855dc510a819}" />
    <Execution ProcessID="1004" ThreadID="3740" />
    <Channel>System</Channel>
    <Computer>XXXXXXXXXX</Computer>
    <Security UserID="S-1-5-21-212645163XXXXXX5321-319577017-7592" />
  </System>
  <EventData>
    <Data Name="param1">application-specific</Data>
    <Data Name="param2">Local</Data>
    <Data Name="param3">Activation</Data>
    <Data Name="param4">{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}</Data>
    <Data Name="param5">{15C20B67-12E7-4BB6-92BB-7AFF07997402}</Data>
    <Data Name="param6">XXXXXX</Data>
    <Data Name="param7">laserficheservice</Data>
    <Data Name="param8">X-X-5-XX-2126451634-XXXXXX5321-319577017-7592</Data>
    <Data Name="param9">LocalHost (Using LRPC)</Data>
    <Data Name="param10">Unavailable</Data>
    <Data Name="param11">Unavailable</Data>
  </EventData>
</Event>

Was there any resolution found for this? I keep running into this error today. It happens every time I try to generate an image of the Forms Process. Below are the log details. We are using Forms Professional 11.0.2311.50564.

Log Name:      Laserfiche-Forms-App/Operational
Source:        Laserfiche-Forms-App
Date:          7/30/2025 1:21:55 PM
Event ID:      2609
Task Category: FailToGenerateProcessImage
Level:         Error
Keywords:      Session0,Session1,Session2,Session3
User:          XXXXX
Computer:      XXXXX
Description:
An error occurred while generating the process image. Please try again later. [LFF2609-FailToGenerateProcessImage]

Details:
URL: /Forms/webapi/v1/businessprocess/8/ExportCanvas?format=png&isRTL=false&timezone=Eastern+Standard+Time
Error: FailToGenerateProcessImage
Date: 7/30/2025 1:21:55 PM (US Mountain Standard Time)
HTTP Status Code: 500
Business Process ID: 0
User: XXXXX
IP: XXXXX
Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/138.0.0.0 Safari/537.36 Edg/138.0.0.0
Business Process Name: 

Stack Trace:
Caught exception: Laserfiche.Forms.CommonUtils.Exceptions.LFFormsException
Message: An error occurred while generating the process image. Please try again later. [LFF2609-FailToGenerateProcessImage]
   at Laserfiche.Forms.CommonUtils.HtmlToImageConverter.<ConvertAsync>d__1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at E_Forms.Classes.ProcessModelerScreenshot.<GenerateScreenshotAsync>d__16.MoveNext()


Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Laserfiche-Forms-App" Guid="{98141CA4-660B-51C6-66B4-EC37F5B2FD87}" />
    <EventID>2609</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>62925</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000f00000000000</Keywords>
    <TimeCreated SystemTime="2025-07-30T20:21:55.647531000Z" />
    <EventRecordID>2584194</EventRecordID>
    <Correlation />
    <Execution ProcessID="6964" ThreadID="5156" />
    <Channel>Laserfiche-Forms-App/Operational</Channel>
    <Computer>XXXXX</Computer>
    <Security UserID="XXXXX" />
  </System>
  <EventData>
    <Data Name="message">An error occurred while generating the process image. Please try again later. [LFF2609-FailToGenerateProcessImage]

Details:
URL: /Forms/webapi/v1/businessprocess/8/ExportCanvas?format=png&amp;isRTL=false&amp;timezone=Eastern+Standard+Time
Error: FailToGenerateProcessImage
Date: 7/30/2025 1:21:55 PM (US Mountain Standard Time)
HTTP Status Code: 500
Business Process ID: 0
User: XXXXX
IP: XXXXX
Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/138.0.0.0 Safari/537.36 Edg/138.0.0.0
Business Process Name: 

Stack Trace:
Caught exception: Laserfiche.Forms.CommonUtils.Exceptions.LFFormsException
Message: An error occurred while generating the process image. Please try again later. [LFF2609-FailToGenerateProcessImage]
   at Laserfiche.Forms.CommonUtils.HtmlToImageConverter.&lt;ConvertAsync&gt;d__1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at E_Forms.Classes.ProcessModelerScreenshot.&lt;GenerateScreenshotAsync&gt;d__16.MoveNext()

</Data>
  </EventData>
</Event>