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Question

Laserfiche Cloud Scanning

Updated May 3, 2023

asked on July 11, 2022

Is Cloud Web Scanning down? I am getting this message when trying to connect and it is connected on my end, over port 18435

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Answer

SELECTED ANSWER

replied on July 11, 2022

Hi Chad,

We're looking into the issue. In the meantime, can the issue be worked around by using one of the "Desktop scanning" options?

Regards

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replied on July 11, 2022

Yup that works

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replied on July 12, 2022

Please also try the following:

Uninstall the Web Scanning Service and Webtools Agent applications
Download the new Web Scanning Service installation package (which includes Webtools Agent)
Install the package

Confirm if web scanning works for you again.

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replied on May 3, 2023

Has this issue been resolved? I have a user with the same problem.

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