Weblink-Read Only Named User Account getting 9030 Error

asked on July 6, 2022

Hello,

We have a customer who is setting up Weblink. They have the 25 Concurrent License model. They are on Avante with no LFDS installed.

In the LF Admin Console we created an account called "Weblink". We gave the account "Search, Print, and Export" rights, no license, and checked the box to "Only allow read-access" for this account.

We used this account in the Weblink Configuration->Connection Profile, for the "Auto-Login with Laserfiche Credentials" option.

When we try to access Weblink we get the 9030 error regarding sessions or licensing.

We don't see any sessions.

We should not need a license for the "Weblink" account for the application correct?

Appreciate the feedback,

Jeff Curtis

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APPROVED ANSWER SELECTED ANSWER

replied on July 6, 2022

When WebLink performs a user login operation, it first checks if it can create the session using a Named User license allocated to the user to avoid unnecessarily drawing from the Public Portal license pool. If the user does not have a license assigned, WebLink attempts to create the session using the Public Portal license assigned to the Laserfiche Server instance.

Receiving that 9030 error while the account does not have a named user license seeing no open WebLink sessions in Admin Console suggests that the 25 Concurrent Public Portal license is not applied to the Laserfiche Server instance.

You should open the Laserfiche Server lf.licx license file in a text editor and look under the "InstalledApplication" XML node for the presence of a field like ReadOnlyCpuLimit="25". Though that may not be the exact name, it should be similar and fairly obvious. Example from one of my test systems with an unlimited Public Portal license:

<InstalledApplication Guid="0c3d0d6b-37eb-44a6-9fbe-504af3685573"
					  ProductId="74"
					  Name="Laserfiche Server"
					  Version="11.0"
					  Databases="1000"
					  ReadOnlyCpuLimit="0"
					  ReadOnlyDualCpuLimit="0"
					  ReadOnlyMultiCpuLimit="1000"
					  ReadWriteNamedObjectLimit="10000"
					  ReadOnlyNamedObjectLimit="10000"
					  ReadWriteLfNamedObjectLimit="100"
					  ReadOnlyLfNamedObjectLimit="0">

If you don't see the 25 connection Public Portal parameter in your Laserfiche Server license file, sort out why, get it updated, restart the LFS.exe service, and it should work. If you do see it there and you're still getting the error with no WebLink sessions appearing in Admin Console, please open a support case.

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replied on July 11, 2022

Hey Sam,

Thanks. Issue was with the Feature listing that was for missing in the LF Server license.

Customer reactivated and Feature was listed in the new lf.licx file.

Weblink working now with Public account with no license assigned.

Thanks Again,

Jeff

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Weblink-Read Only Named User Account getting 9030 Error

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