Question

weblink 11 doesn't refresh search results

WebLink Version 11

Updated July 25, 2022

asked on June 24, 2022

Hi,

We have upgraded from weblink 10 to version 11 a few weeks ago.

Since that upgrade, some users reports that when they search for documents, if they order search results (sort by box) by a specific value (name, date, etc.) then weblink does not refresh the returned documents.

This behavior is not seen if they let the ''sort by'' field as blank.

For example:

They search for account 12345: they get results for account 12345

They then search for account 23456: they still get results for account 12345

If Sort by is at name or account number.

If Sort by is left blank, they will see the documents for account 23456.

Anyone has any idea what could cause this or has seen the same issue ?

A page refresh allows the system to unstick from the shown documents but it's a bit long for people searching 100+ times a day.

Thank you

0 0

Replies

replied on July 20, 2022

Hi, did you find a solution for this. We just upgraded to 11 and having the exact same problem

0 0

replied on July 21, 2022

Hi Andre,
This is a known issue, it has been fixed but not released through a patch. If you would like to get a fix sooner then please contact laserfiche support and reference that you would like a fix for weblink bug 357769.

0 0

replied on July 25, 2022

Hi Cecilia,

Is it planend to be released soon ? We have found some work-arounds for our users and it doesn't seem to bother them too much anymore, still an irritant but not as much as before.

If there is plans to release it as an hotfix soon then we could wait for it to be available but if not then we would most likely request the fix.

Thank you

0 0

replied on July 25, 2022

Hi Andre,
Please contact support to request a hotfix. Not sure about the release schedule for a more general fix. Thanks

0 0

You are not allowed to follow up in this post.

Question

Question

weblink 11 doesn't refresh search results

Replies

Sign in to reply to this post.