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Find User Activity - Laserfiche Directory Account

asked on June 23


I'm trying to search for a Laserfiche Directory Account in Workflow using the Find User activity in Workflow but it returns no users.

If you search for a group the user belongs to (using the Find Group activity) - the user exists.



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replied on June 23 Show version history

Edit. I believe this user cannot be found because the Organisation does not match the Laserfiche Server Organisation configured in the Directory Server. Other Laserfiche Directory Accounts can be found.
Note. It's an Admin account we have assigned to ROOT in Rio for accessing multiple sites.

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replied on June 23

Has this user ever logged into the repository?

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replied two days ago

Via Web Client, yeah. It's a support account used daily! yes

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