Question

LF Forms User Sync error - An invalid dn syntax has been specified

Forms

Updated August 24, 2022

asked on June 15, 2022

Hi,

We have LF Forms synching users once every 24 hours. We are a pure SAML environment, no Windows users or groups. However, during the LF Forms user sync, we get this error every time:

An error occurred when searching for groups in Active Directory our.domain.ca [LFF3022-InvalidLfdsADDomain]
Message: An invalid dn syntax has been specified.

No Active Directory group 'S-1-9-12246445-....' found. The system account the Laserfiche Forms Routing Service runs under must be assigned the "ReadMemberOf" right for User objects in order to get the groups information for the Windows users in the Active Directory domain to be able to synchronize the Windows users.
Function: GetUserDescendantsInAD

The service account that runs all LF services has full read access to our AD environment.

I've looked everywhere in LFDS, Forms and cannot for the life of me find where it's trying to sync an AD group. We only have SAML users and SAML groups. I've turned off all domain syncs from within LFDS as well. Any insight on how to solve these Windows Error log messages?

Thanks.

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Replies

replied on June 21, 2022

There maybe something wrong with the accounts list LFDS side returns to Forms, Forms side will search the members for a Windows group with Active Directory if the group type of an account returned by LFDS is Windows Group. Please open a support case with your Solution Provider and provide the full event logs for synchronization as well as screenshots for the user authentication configuration in Forms and properties in LFDS for the groups added in the allowed list for Forms.

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replied on August 24, 2022

Hello Patrick,

Was this error ever resolved?

I am seeing this with one of our customers as well.

Thanks,

Jeff Curtis

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replied on August 24, 2022

We did not resolve it no. We were going to contact our provider a bit later. It's not affecting anything from what we can see, it's just throwing the error every time Forms tries to sync with LFDS.

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replied on August 24, 2022

Thanks Patrick

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LF Forms User Sync error - An invalid dn syntax has been specified

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