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On-Prem AD Auth Systems - Web Client Access Rights Trustee List vs User List in Admin Console

posted on June 15, 2022 Show version history

Anyone else finding that the list of trustees availalbe for allowing access to a folder, is not the same user list you see when looking at your general Laserfiche users either under Users and Groups or for DS Auth systems, under the Accounts Tab.

The reason having 2 lists of users is a problem is that accounts listed as a licensed LF account do not ALWAYS exist in the trustee list. Meaning a user may not be able to be assigned access rights of any kind explicitely.

Support is thinking this is a corruption in the software, but I can verify across every client deployment that the list does not match. This means the trustee list comes from some other location besides my Admin console where I configure user accounts.

I am just looking to see if anyone else can confirm they see the same thing, so I can convince support that it is programmed this way and find out where the other source is coming from so I can get those users in there. Right now as an LF adminsitrator I only have one place to add users, the administration console and/or DS.

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replied on August 22, 2022

The web client caches AD account information in C:\ProgramData\Laserfiche\WebAccess\Cache\DomainAccountCache-[version].sqlite. In Chad's case, it seems the file might have gotten corrupted somehow. It's unknown what might have happened, but the resolution was to just delete the file in question and then recycle the WebAccessAppPool in IIS. This causes the file to be regenerated. It was confirmed after performing this step, that the issue was addressed.

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replied on June 22, 2022

Web Client Access Rights is just not reliable, we are going to train all customers to install and use the Windows Client until we hear it is fixed.

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replied on June 15, 2022

Chad, do you have a support ticket ID I can follow up on?

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replied on June 15, 2022

222470

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replied on June 15, 2022

I've also encountered missing groups or users when setting Security in the Web Client v10.4.2.347.  I've found that if I go to the Windows Client, they are there and can be set.

 

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replied on June 15, 2022

This is exactly what my customers are reporting, thank you! I will point support to this post so that they know it is not an isolated bug on the customer server.

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