Hi all,
I'm trying to implement an email reminder to complete a form after 5 days (testing using 2 minutes) which will re-invoke the user task, and therefore re-send the email. I want it to loop back to itself because if we branch off to a separate email activity as the timer catch activity, that email won't have the 'open form / approve / reject' links that are generated with the user task.
The problem is the user task INSTANTLY suspends & never sends the original email to open the form etc. Has anyone tried something similar? Is this even possible? Some previous answers have suggested this as a solution to sending reminders, but I have a feeling they were guessing without actually implementing it. Please check out the screenshots.
Any help greatly appreciated.
Brett.
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Email Reminder in a Business Process
asked on June 15, 2022
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replied on June 15, 2022
Good Morning Brett,
This does actually work. The reminder has to interrupt the current task, otherwise it is trying to run the same user task concurrently.
Give that a try!
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replied on June 15, 2022
Hi Frank,
I was going to add that I tried with interrupt current task both on and off, and both had the same result. But appreciate your help.
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replied on June 16, 2022
Thanks for all your help.
Turns out the problem wasn't the timer catch at all...I was assigning the task via a variable that didn't match up to a user. So yes Frank, right on the money.
I was barking up the wrong tree. It worked just fine after that...although I did need to add a second timer catch event that connects to a terminate end event to stop it looping forever.
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