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Question

Question

lfmobileforms link to launch mobile app is not clickable

asked on May 20, 2022 Show version history

Hi, We are using Laserfiche Forms 10.4.5 and trying to add mobile links in our email notifications for forms tasks. Mobile link is added in the User Task's email by going into the edit and adding a variable {/dataset/_mobile_task_link} in the body.

The problem is, this link is not clickable when an email is received by user. I have tried sending this variable as plan text as well as by wrapping it in html anchor tag like <a href="{/dataset/_mobile_task_link}">Click here to open this task in Mobile</a>

 

When sending it as plan text, it's received as below picture. lfmobileforms is not a part of clickable area and only the rest of the link is clickable that doesn't open mobile app.

When I wrap the whole thing in html anchor tag href, then it's not clickable at all and appears like normal text in the email like below.

 

What is the way to include proper clickable link in the email so that users don't have to copy and past in mobile browsers just to open it in mobile app.

 

Few things to note in case of anchor tag, when opening email in MS Outlook of desktop, the link is clickable. In mobile gmail or outlook apps, this link is not clickable.

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Replies

replied on May 20, 2022

If I remember correctly, the issue is not a Laserfiche issue, but a mail client issue. The mail client is not recognizing it as a link. Here is a link to a previous discussion on Answers about this same issue.

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replied on May 20, 2022

Thanks Blake, But does anyone know of a mail client that shows this link as clickable? The ones that I have checked like Gmail or Outlook mobiles, this link is not clickable.

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