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Question

Public Portal thumbnail error

Laserfiche Cloud
Updated May 20, 2022
asked on May 19, 2022

This is a Cloud question.

In the LF repository, I have some documents imported as Tiffs. In the LF Web Client, I can see the thumbnails clearly until a certain page, then the thumbnails are blurry after that. 

On the Public Portal, those same Thumbnails are showing an error: "Page ## Error. No pages have been selected for (image) export."

I've included screenshots. This is the view in LF:

And this is the view through the Public Portal:

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Replies

replied on May 19, 2022

I would guess that there's something unusual about the pages past 19, and the two applications are handling the situation differently. Web client may be encountering the same error, but is able to somehow produce a low quality thumbnail to display in place of the error. I'd suggest opening a support case so we can take a closer look.

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replied on May 19, 2022

I've just noticed as of today that the thumbnails in our instance of LF cloud are unreadable just like the images posted in this message

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replied on May 19, 2022

OK< I'll start a ticket.

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replied on May 20, 2022

We made some adjustments to the Cloud environment yesterday that should have resolved this.

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