I tried and it said invalid online server address. Do I need office 365 for this to work? I'm pretty sure we don't have Office 365. 

Of is this something I need to install from the LF installer? 

Francis, my reading of Lucas' issue was that "[without WOPI] it would download the file and then try to open it with other existing apps." is the part that wasn't working as expected. Even though he has the Android Microsoft Word app installed, which should be registered to handle .docx files, the LF App is throwing "No available app can open this electronic file". I believe the expected behavior would be for the Word document to open in the Android MS Word application.

Lucas, feel free to confirm.

Side note, for self-hosted Laserfiche systems the WOPI integration is with Office Online Server (OOS), a self-hosted instance of Office web apps. For Laserfiche Cloud, the integration is automatically configured with Microsoft's SaaS Office Online service. Microsoft only allows other SaaS services to connect to their hosted Office Online service (there's a whole certification process to get an API key).

What you're seeing in Web Client is the output of the Laserfiche Document Preview Service (LDPS) which uses a library to render PNG images of Office document pages so you can view them in-browser without needing OOS.

You are correct Samuel. I expected the LF app to open the "select an app to open" document but it just doesn't. If I'm on the web version, on the same device, I download the document, and then when I click it, I get this prompt as expected. 

I don't understand why the LF app doesn't prompt to select an app when the device does it just fine with a downloaded file. I just had one of my users with an android phone (I didn't get his device details) call me with the same issue. He could not get these word docs open in the LF app. I told him as a workaround to use Web Access on his phone so that at least he could open the docs with whatever app he has. 

I don't suppose the Laserfiche App is installed under an Android "Work" profile while the Office apps are installed under a "Personal" profile (or vis versa)? Profile containers are sandboxed so apps in one generally can't talk to apps in another.

I think it is a little unclear if he is running into a bug, or if the feature simply is not supported on his operating system.

It seems he can download a file to the disk from the web browser and open it, but from the app there is no such feature or there should be, but it is not working.

I didn't even realize my mobile operating systems had a file system and default apps to open files from the disk.

@████████ No profiles on this tablet. I don't think that's it. 

I have plenty of experience with mobile devices and this seems like a bug. This tablet for some reason won't launch the "select an app" feature in the app. Bottom line. I can do it from other apps on the device which is why this feels like a bug. 

On my iPhone, no issue either. I don't even need a separate app. The Word docs load inside the app. 

Do you happen to have a different model Android device available to test against the same LF Mobile Server? Would be helpful to know if this is only occurring on the tablet since Francis wasn't able to reproduce the issue on our own Android device with our usual test Mobile Server instance.

@████████I was able to use one of my co-worker's android phone and it was able to open the prompt to select an app. This bug seems like the issue is this model tablet. How can we get this resolved? 

@████████ We should have a tablet with the same model (Samsung Galaxy Tab A) at our Long Beach office. I'll ask IT to ship it to Toronto office. Once we're able to reproduce the problem, it might be able to resolved. I would suggest you to create a support case for better tracking. ​​​​​​

Ok, sounds good. We have a handful of these tablets around so I would like to get it working. 

@████████ Any updates? Did you get the tablet? 

I suspect it was not overnighted. While we understanding the issue is quite annoying, it isn't a Severity 1 case and will have a high, but not the highest priority for the team. They'll look into it reasonably soon after the tablet arrives, and we'll let you know when we have an update. Please do make sure you have a support case open as if we need to issue a custom hotfix etc. for you we'll need to provide it through that channel.

Thanks for your patience and understanding.

-Sam

Why does this require a specific device? Hardware is all wires and capacitors, software is where the instructions are. The real question here is how to download and run electronic files on the latest Android OS. It is more of a how to than a troubleshooting of circuit boards.

I certainly agree with you that the underlying physical hardware on the device has nothing to do with it.

The issue is most likely related to the specific Samsung-flavor of Android on that device. We want to troubleshoot with the same device Lucas is experiencing issues with so we can try reproducing the problem with the same Samsung Android OS build.

Hopefully Samsung is not writing any software for their devices, that would be like HP or Dell writing software for Windows and we all know what that lead to in the early 2000s.

We can submit the exact OS version when creating the support ticket.

Samsung is 100 percent writing software for their mobile devices. They use android because it's open source. They then make their own changes to the software. That is why every android device with the same Android OS looks and feels different. It is also why Google got into the phone game and advertised their devices are free of manufacturer changes. It's a "pure" Android experience. Oh, and tablets and phones don't run the same Android version either even with the same manufacturer. That's why a Samsung phone worked in this situation, but my Samsung tablet did not. It's not the same OS. Andriod has also been hindered by "fragmentation" for years. It's why iPhone has IMO an advantage when it comes to mobile devices. They control the software and hardware. Have you even seen iOS run on a Samsung or LG? The bug here is the combination of the Andriod OS, Samsung wrapper, and the LF app. 

Hi Lucas, our IT will ship the device to us next Monday, along with a couple of other mobile devices. I'll update this thread for any progress. This is a priority on our list. Thanks for your understanding. 

That can cause a lot of unnecessary confusion, typically the OS should be the same across all physical circuits, otherwise there are too many possibilities to  even being to troubleshoot. This is what happened in the early 2000's with desktops when hardware manufactures started modifying the underlying software. A store bought HP or Dell would have all sort of issues out of the box that custom builds using the OEM disk from Microsoft did not. That is why almost every computer manufacture now lets Microsoft maintain the role of giving that hardware instructions. Mobile devices are also computers all the same, so if we want to keep things simple, we should follow the same methods.

An Open Source OS shouldn't be an issue, since that just determines who has access to take a crack at improving the product. There are still official builds agreed upon by the community.

I worked for AT&T selling phones and tablets for 5 years. This is nothing new. 

https://www.browserstack.com/guide/what-is-android-fragmentation

Just take a look at the first 3 paragraphs, the rest, I think is trying to sell something. 

I updated our internal ticket with some instructions for how to download in the LF App. Even if the quick download options is not working, hopefully the standard method should continue to work on the Samsung OS

Lucas is finding even the standard download option is not working on the operating system, that is likely the root of the problem. If a file can't be downloaded, it can't be opened. I provided the details in the support case: 224448