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Question

Question

Mobile- Location for Logs

Mobile Version 10
Updated May 4, 2022
asked on May 3, 2022

Hello,

We need to turn on some logging in Mobile for a customer.  I see in the configuration where to do this, but I am not sure where it saves the logs to?

If you Enable App Logging it will dump the logs into the C:\ProgramData\Laserfiche\Mobile folder, but not sure if the other logs are dumped there as well.

Any pointer greatly appreciated.

Jeff Curtis

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Replies

replied on May 3, 2022

Event logs are accessible through Windows Event Viewer. Not sure about trace logs offhand.

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replied on May 3, 2022

Log files are saved in the folder configured here:

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replied on May 4, 2022

Hello Barna,

Thanks.

We found the logfile after we enabled the "Enable App Logging" option.

We are getting an error "Unable to resolve host "<Customer FQDN>": No address associated with hostname"

I think they added a new SSL Cert to this server and might be  the reason for the error.

I am thinking I might need to open a support case to further investigate unless someone on this thread has any ideas.

Appreciate the feedback,

Jeff Curtis

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replied on May 4, 2022

Hmm, unlikely to be certificate related based on that error message. Hostname resolution happens before certs get involved. Sounds like a DNS issue. I would validate that the server can successfully resolve the "Customer FQDN" hostname.

You can run the following in PowerShell from the server as a quick test:

nslookup CustomerFQDN
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replied on May 4, 2022

I would recommend opening a support case as the configuration details are needed for troubleshooting. One likely scenario for the "Unable to resolve host" error is a FQDN that's only available internally - for example the Mobile Server can talk to the Forms (or LFDS) server using the host name you specified but the mobile apps cannot access that FQDN alias externally.

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