Web Client Search By User Is Inaccurate

replied on April 13, 2022

Are you using the same account for both searches?

If you are getting no search results in the web client it could be that the user doesn't have access to pull up the records.

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replied on April 14, 2022

Hello Ivan, yes the account is the same with both searches.

I believe the issue is that Laserfiche has "Created By" metadata with my domains alias, but when Web Client searches, it uses the FQDN so there are no matches.

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replied on April 14, 2022

It would not be a security issue since I can look at a document with a created by, then search by that user and it does not come up.

In the Windows Client you search by entering an exact username. In the Web Client you search by selecting a user. Something about selecting a user from the system is not working and there is no option to search by username.

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replied on April 14, 2022

Have you looked at how the queries are different? It could be that web client is using the wrong property of the AD object as the "name". I've seen user search work in general, but if the domain is unusual in some way it's certainly possible there's a bug in there.

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replied on April 14, 2022

Yes, Brian, it is the way that Web Client constructs the query. Since Web Client only let me select the user, it resolved the user name to this.

{LF:Creator="srapacific\MRichey"}

srapacific is the domain name. However, when my users log in, the alias is used instead.

MARS is the alias for srapacific. If there was a way to tell Web Client to use the Alais instead, it would work, but I cannot specify that data. I can only select a user in Web. How can I get Web Client to use the Alais instead?

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replied on April 15, 2022

@████████ Any ideas on how to get Web Client to use the Alais for my domain and not the full name?

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replied on April 15, 2022

Would creating a custom quick search for

({LF:Creator="MARS\%(SearchTerm)"})

and applying that quick search attribute to the everyone trustee be an option?

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replied on April 15, 2022

Not that I can think of, it should just use the right name. I feel like this issue has come up before, but I'm not finding a bug for it in our system.

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replied on April 15, 2022

@████████ yes, that works. Feels like a workaround. What can be done to get Web Client to resolve my domain to the alias so that the normal searching works? It's a nice feature that the users are selected instead of typing in manually, I just wish we had control over what is used in terms of alias or domain name.

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replied on April 18, 2022

I found a customer who has the same domain alias as their domain name minus the .com

IE: companyname.com is the domain and their alias is COMPANYNAME

In this enviornment, it works, we can search and find entries by user.

A majority of enviornments use an acronym for their alias though, and it is not working in these enviornments. It does appear this is the stem of the issue, but this is only something a programmer can fix. However this means all customers around the world that have Windows Users would not be able to search by creator/modifier unless their domain and alias match perfectly.

There should be hundreds of bug reports coming in, not sure what I am missing.

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replied on June 8, 2022 • Show version history

Can anyone attest to why the search syntax generated contains the wrong username? The end user is selecting a user from a list, the syntax should be accurate and show the correct fully qualified username. This is likely the cause of the problem and likely why we can reproduce this on any other client system where a domain alias is used.

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Web Client Search By User Is Inaccurate

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