We are using version 10.2 of Laserfiche desktop client. We drive our user permissions based on Active Directory group memberships.  I have three users who are all in the exact same groups working in the same department who all get different results when conducting a search.  I also tried eliminating the local system by having one of the users log into my system and login to my desktop client as themselves and run the exact same search that I had just run after adding my account to the same groups he is in.  I saved the search after I ran it and then loaded that search to run it for him to ensure it was exactly the same.  It even kept the user ID we were searching for in the test when we loaded that search.

He did not return any results which has been consistent with what they are reporting.  They are reporting that this user doesn't get any search results whereas his counterparts do.

The search options are Filed, Name and within folder

Under Field we are searching by template for a specific ID in a field in our tests, under name folder is checked but no value entered

under within folder we have the root repo folder selected and include subfolders selected.

Can anyone advise me why different users all assigned the same LF security groups would get different results?

Thank you.