Question

Email Workflow randomly not sending attachments....

Workflow

Updated April 15, 2022

asked on April 5, 2022

We have a random glitch.

We have a workflow that processes 1000s of emails a day, sending out invoicing to clients. This has been in place for many years. Simple - as ebills appear in LF, workflow processes and emails to our clients using metadata from the document's template.

Recently we are starting to see random (like 10/1000) emails that do not have the ebill/attachment, the email is processed however the attachment is not "attached" to the email, this is not a size thing and so far this looks completely random.

I have captured the email server logs, and for those emails with no attachment - the email server is not getting the attachment. So looks like workflow is simply not attaching the PDFs on random emails.

Any ideas? Suggestions on how to debug?

Jeff

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Replies

replied on April 5, 2022

My first thought is that perhaps the document is locked when the Workflow runs and that is preventing it from being accessed properly - something like that would be in the records of the completed workflows.

Have you been able to search the Workflow history and review the processing of some of the ones where the attachment wasn't included? There should hopefully be some indication in those records why the attachment wasn't included.

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replied on April 5, 2022

Which version are you running?

We are on version 11 now and recently I also had users report that a scheduled email was missing an attachment, however, that email went out before we updated to 11.

What's interesting is that the email includes an LFE link to one document and an electronic file attachment (xlsx) for another, but only the Excel attachment was missing.

When I looked at the workflow instance there didn't seem to be anything wrong, but they forwarded the email they received and it was definitely missing the second attachment.

As far as I know, I've never had this issue before.

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replied on April 6, 2022 • Show version history

So this just happened to us again with a different workflow.

We have another automated process that also sends an Excel spreadsheet from the repository, and this morning the email went out without the attachment.

The workflow shows no errors/warnings for that activity, and the only thing I see in the event viewer logs is a "NoConnectionException" that happened about 10 seconds after the workflow in question was already finished.

The email included a line at the bottom stating that "The following attachments were not included because they had no content" but the document was last modified at 8:00:13AM, the electronic file is present in the repository, and the email went out at 8:00:14AM.

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replied on April 15, 2022

That might just be a timing issue. It's possible that WF got the doc and it had not e-doc, then it was modified to attach one while WF was writing and sending the email.

I think the original post is saying that they get no attachment and there is no message in the body of the email informing the user why the attachment is missing.

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replied on April 15, 2022

@████████ I think you're right. I took another look at our workflow, which was updated recently, and it did have some things that could have contributed to a timing issue like you mentioned.

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Email Workflow randomly not sending attachments....

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