Anyone know what this error means? We receive it with a specific large file and have tried uploading from 2 different workstations at 2 different sites.
Please open a support case and indicate the customer account and the timeframe when this error occurred.
It is a 5GB file limitation with Cloud. There is a registry modificaiton for the Windows client which allows uploading larger files.
I thought the 5GB limit had been removed? Is this not the case?
The problem was that an operation had too low a timeout, which would sometimes cause large file transfers to fail. So there wasn't a size limit per se, but beyond a certain size success was unlikely. A fix for this was included in the 2022.4 Cloud update that went out last week.
This problem was specific to large single-file uploads. Briefcases used to have an enforced limit, and that was removed a while back - that's probably what you're remembering. As you might imagine, briefcases and single files flow through the system in different ways.
So are large briefcases still unable to be uploaded into cloud? We ran into the same issue this morning with a clients migration.
"This issue" meaning "Error encountered while receiving an HTTP response"? As I said, I believe there is no longer any enforced briefcase size limit for Laserfiche Cloud, but of course it's possible for an operation to fail without it being intentionally blocked. If you open a support case it will be easier to locate the relevant information in the logs.
Yes, that is the error message or “issue”. We will open another support case.
We were able to upload the entire file each time, even though over my super slow upload speed it required 3 hours. It was the import step that happens after uploading which rejected it.
Do you think it would work after last weeks patch? They were asked to use the Windows Client with a registry edit for anything over 5GB.
This client uploads a couple large videos every month as a long term storage in case YouTube ever starts deleting history. They want to make sure they have a hard backup of their public meetings.
It must still be an issue or a limit in cloud. We have super fast GB internet connectivity on site and still get issues when uploading large files.
We ended up having to upload our large files/briefcases directly to AWS and let LF manage the upload directly.
Well for me this original post was never to do with problems uploading, we could upload for hours just fine, we just could not save the document after the upload completed. The part here you press "Import" that prompts after successfully uploading.
I agree. We don’t have issues uploading the file/briefcase. The upload part completes. When we get to select Templates, etc, that’s when we encounter the issue.
Our most recent update ran for about 7 hours
Part of the 2022.8 cloud release was an increase for the timeout I was talking about earlier, for the step after the upload where the briefcase is transferred to the Laserfiche server.