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Question

Question

Web Client 11 Configuration-Turned Directory Server service on-Unable to access Config Page

asked on March 23, 2022

Hello,

Testing LFDS login for Web Client to eventually enabled MFA for the users.

I went to Web Client Configuration-> Services and turned on Directory Server and added Directory Server STS URL and added the WC Host URL and hit save.

Restarted Web Access App Pool per instructions on the Config page.

Now when I go to try and access the WC Configuration page it starts to load the LFDSSTS login page, but then it redirects to the customer Web Client URL login page.

I have tried us Localhost and the Server URL for the Web Client Config URL and both redirect to the WC login URL.

I did not enable sign in with SSO.

Followed instructions outlined on this WC Client Help page:

https://doc.laserfiche.com/laserfiche.documentation/11/administration/en-us/Default.htm#../Subsystems/WAConfiguration/Content/general-services.htm?TocPath=Web%2520Client%2520Administration%257CConfiguring%2520the%2520Laserfiche%2520Web%2520Client%257CConfiguration%2520Page%257CServices%257C_____1

I have recycled the WC App Pool multiple times as well as the STS Web App Pool.

WC and LFDS are on separate servers and I used the LFDSSTS URL for the LFDS server in the WC Config.

Appreciate any feedback,

Jeff Curtis

 

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Replies

replied on March 25, 2022

Hi Jeff,

The behavior you're describing is odd. I've gotten "locked out" of Web Client config countless times but have never personally observed getting passed from Web Client to LFDSSTS login to Web Client native login. Could you please open a support case for this one?

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replied on November 7, 2023

@████████ did you ever find the reason for this and what the fix was?

 

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