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Question

Question

Bulk Approval through Direct Approval in Cloud with Participant

Forms Laserfiche Cloud
Updated March 17, 2022
asked on March 10, 2022

Is there a limitation with Direct Approval in the Cloud that prevents a Participant from using this feature?

My testing indicates a full user can and a participant cannot. Is that accurate or is there something else to look for that would be preventing this?

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Replies

replied on March 14, 2022

@████████ is this intended behavior?

 

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replied on March 14, 2022

No, it's not, but we have tested internally, we cannot reproduce the issue. 

@████████, can you provide more details? For example, screenshots to illustrate the issue. 

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replied on March 16, 2022 • Show version history

Hello!

I identified this issue on a customer's account, when a participant user attempts to bulk Approve it just going to a working status and stays there like in the picture below.

 

Customer Cloud Account

I was able to recreate the issue on our SP Cloud Account.

 

Forms config:

If I login with a user with a Full user license and they have access to Process Automation it works as expected.

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replied on March 17, 2022

Thanks for the detail information, it is very helpful. We now can reproduce it with the Production environment as well, we will look into fix it.

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replied on March 17, 2022 • Show version history

So hold off on a support ticket? or you will handle it from here?

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replied on March 17, 2022

You don't need to open a support ticket any more, we will handle it from here and share the update with you. 

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