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Question

Audit Trail-Check your disk space or detach/attach the catalog to a new drive

Audit Trail Version 11
Updated March 3, 2022
asked on March 1, 2022

Hello,

Customer is getting this error message "Check your disk space or detach/attach the catalog to a new drive".

We detached per the settings in the config and created a new Catalog Location on a different Drive, then clicked attached.  

It has been sitting at 0% for the last 20min.

I noticed there is a default catalog setting on the config page:

I tried to point that to the new drive as well and when I  click save I get this error:

I restart the services and the default catalog folder rolls back to the screenshot above.

We need to clear out C: Drive.

Is there something else I need to do?

Appreciate the feedback,

Jeff Curtis

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Replies

replied on March 3, 2022

Hi Jeff,

First, look in Event Viewer to see if there's a more detailed error. Read the stack trace line by line until you identify the underlying cause of failure. Address that if it's obvious. Then:

  • Apply the latest Audit Trail 11 update pack if you haven't already: https://support.laserfiche.com/kb/1014345/list-of-changes-for-laserfiche-audit-trail-11-update-3
  • Validate that you are not running any Audit Trail/Analytics Services IIS app pools or services as custom identities
  • If you are running any of them as custom identities (don't do this in the future btw), make sure the service/app pool identity has rights to modify the Audit Trail Reporting config files in \Program Files\ and \ProgramData\. Config changes not committing like you describe is often a sign that the application is unable to write/modify its config file.
  • Clear enough data off of the C: drive that it's not completely full (have any large LF installer files hanging around?)
  • Expand the C: drive a few GB if you can't clear out unneeded files to free up space
  • Restart the server
  • Attempt to update the default catalog path.
  • Restart the relevant services and app pools.
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