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FEATURE REQUEST - Mobile app Forms - seamless online and offline experience

asked on February 22, 2022

While the ability to submit Offline Forms and sync them when connected is a fantastic feature; the segregated Online and Offline areas in the LF App are sometimes unwieldy and confusing for users.

We would really love to see a unified task list, and 'start process' area - where the App determined whether it was online or offline by itself, and the user didn't have to choose.

Likewise, whether an instance is started as either offline or online; that it can submit either online or offline depending on the current state of the connection; and sync appropriately when connected again.

In other words - that the user would not need to navigate to a different area to start an offline form if they're offline; or to view/complete their tasks. They just have one unified 'start process' area and task list.


In addition, it would be great to have a visual cue for each running process - like a symbol - that showed whether the instance was currently online or offline (had been synced or not).

A prompt to the user would be useful too (although configurable to turn off the prompt if desired): "You are currently offline: Proceed Yes/No".

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replied on February 28, 2022

I'd like to echo this request, it's a good idea and something we've run into before.

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replied on February 28, 2022

Yes, your use case makes sense. We can add this as a feature request to the Mobile team. 

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replied on February 28, 2022

Wonderful - thanks Francis. Will look forward to an update.

Alongside this feature request would be a 'data status' - last updated - indicator. So that the user can clearly tell when data in the process (on the device, for offline lookups) was last refreshed.

Appreciate you looking into it.


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