Question

Intermittent failure to start the next user task for same user

Forms

Updated February 14, 2022

asked on February 10, 2022

One of our clients have a weird experience with user tasks in Forms with user tasks.

Behaviour is user submits a task successfully. The page spins and loads. Then it closes without logging out. When the user goes to the inbox, the next task shows up in the inbox. Nothing is out of the ordinary in the monitor.

Troubleshooting done so far is look at all the timeout setting and web.config to ensure this is not a STS or Forms issue. We checked all forms users tasks and the box for loading next form was checked. There were no error messages in monitor of the instances either.

We want to see if others have experienced a similar issue and if you had any resolutions.

Background: LF 10.4.3, DMZ setup.

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Answer

SELECTED ANSWER

replied on February 13, 2022

It may because sometimes it is slow to process the submission of the current step or process the step after the current step. We have enhanced the behavior since Forms 10.4.4: go into the Forms database, cf_options table and add new option with optionname as 'GetNextAssignedTaskRetries', set the optionvalue from to something higher like 100. Each retry is a two second interval, so setting it to 100 means Forms will wait 200 seconds between user tasks before timing out and going back to the inbox. A restart of the Forms Routing service is required after making a change.

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Replies

replied on February 10, 2022 • Show version history

I have used this feature a ton in 10.4.3 / 10.4.5 and it works great. Loading the task within the timeout or loading the on event completion page if the timeout is reached (due to long running workflows, etc).

It closes the web browser tab automatically? I doubt there is any native code that would do something like this, very rarely do web products close your tab for you, they just continue to display content or not.

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replied on February 11, 2022

Not sure if it closed on its own as it was not clear in user description but it doesn't load the next task for sure.

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replied on February 14, 2022

I note for this problem, the closing of the current step is sudden, there is no delay when the problem occurs. The submission of step A occurs immediately and step B which should be assigned to the same users does not appear.

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replied on February 14, 2022

Our current GetNextAssignedTaskRetries value is set to 30.

I have increased it to 100 and will restart forms tonight and look for a reoccurrence.

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Intermittent failure to start the next user task for same user

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