You are viewing limited content. For full access, please sign in.

Discussion

Discussion

Feature Request: Built In Escalations

Forms Version 11 Ideas
Updated February 27, 2022
posted on February 9, 2022

The Reminders Feature in the User Task in Forms 11 is a great feature.

It would be nice to have a Escalation Feature Tab where you could Reassign the Task to another User or Team after a specified Time Frame.

It would appear it could use the same logic as a Reminder for those times when you're not changing the path based on Escalation but simply routed to another User or Team

1 0
replied on February 27, 2022

If you add a reminder to send email notification to the supervisor, he/she can open the task from the email and reassign the task manually. He/she can reassign to any user that can work on this task. 

The auto reassignment may not be that powerful without supporting dynamic reassignment(using variables for team/user).

0 0
You are not allowed to follow up in this post.

Sign in to reply to this post.

Details
Related Posts
Loading ...