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Question

Question

Troubleshooting: table not filling on only some applicants

asked on February 3, 2022 Show version history

My process:  Applicants fill out an order form.  Next step in the process is a reviewer must check to see if we can get what they ordered and communicate with the applicant if we can't, then confirm (on the form) what will actually be ordered for that applicant.  Next step the ordered are sent to a hidden db for use further in the process.

Review Stage:  The review form has a table that pulls in the order from the first submission and that table is just a simple javascript to duplicate the table.  It works in maybe 80-90%  of the applicants' orders, but for some reason is getting truncated after two rows in the others (actually, now its looking like only one of about 30 is doing this).

In each case, two lines fill and then it stops even though there may be 4 lines, or 8 lines in the original table.  What could cause this on some submissions and not others?

This is the submission:

And this is what shows up in the next step for review:

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Replies

replied on February 13, 2022 Show version history

Please open a support case through your Solution Provider with your exported business process and a video to demo this issue. We need to exam your JavaScript with your process to see what may be the possible reason.

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replied on February 14, 2022

Thanks, Xiuhong.  We have worked around this issue for this year and since this is a once a year order process, we won't see the issue again until next year.  If it happens again, we will open a support case.

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