Hello,

I would like to know more about the Webtools Agent that users can download from the Web Client.

I see this note "This option is available if required for support purposes." If this is to be used for troubleshooting WC connection issues, what exactly does this tool entail when being downloaded? 

I saw another post that states this is to be used for interoperability with things such as scanning and the Web Client.

I would ultimately like to know as we have a customer who is using Windows Auth for the WC connection and upon the 1st launch of the page and clicking on the WA Blue button the page redirects to an error URL with the following error- "The Laserfiche 11.0 web server has encountered am error and could not complete your request".  but if they refresh the page they are taken to their Repository (Logged in). All subsequent logins with that browser session work without issue.

Not finding any errors in the WC Logs, so I want to see if we need to use the Webtools Agent to gather more information, but I want to be able to tell the customer what this entails with installing it.

Thanks for the feedback,

Jeff Curtis