Hello,
Had a customer notify me today of Quick Fields behaving very slowly on one PC in particular. Resource usage on the PC didn't appear to be high. It would take a while for the session to load (stored locally on the user's PC), and then navigating through the different panes was slow as well, taking at least 3-4 seconds to display anything. For example, if I wanted to look at the tokens we're creating using the Pattern Matching activity, it would take longer than expected to load the configuration pane after clicking on the Pattern Matching activity. Same thing with the document revision pane - it would take 3-4 seconds to load the template fields for a scanned document.
This PC was on Quick Fields 10.3, so I tried upgrading to 11 but that didn't help anything. This happens regardless of which scan source we have a session configured to use. What would be the first things to check on? Antivirus exclusions?
Thanks for the help.
Question
Question
Quick Fields - Slow navigation through configuration pane, revision pane
Replies
Hi Jacob,
I'm obligated to ask if the issue persists though a PC restart since it wasn't explicitly mentioned.
Was this a machine where Quick Fields was performing normally before and has only recently become very slow? If so, I'd inquire with the user and customer IT about what may have changed.
I'd certainly look at AV. There can be a few different ways AV can interfere, so if customer IT permits it, disable AV entirely for a few minutes so you can run a test cleanly launching QF and running the session in question. If you find performance is notably improved, start with targeted AV exclusions in two places:
- The C:\ProgramData\...\Quick Fields directory (check exact path on the machine), which Quick Fields uses for temp files
- The Quick Fields installation directory in \Program Files / \Program Files (x86)
Then rerun your tests and see if the performance remains improved like it was with AV disabled. If so, that's the likely culprit and you've addressed the problem. If you can't disable AV entirely for testing, go straight to trying the exclusions above.
Try the above, report back, and we'll go from there.
Cheers,
Sam
Hi Samuel,
Thanks for the reply. I should have mentioned that this user has been experiencing this for months - just never quite got frustrated with it enough until today. So it's been an issue for a while.
I'll see what I can find out regarding AV and report back. Thanks!
Disabling antivirus didn't make a difference. I had a different Windows user (who has Quick Fields on a different PC with no issues) log into this one and they had the same issue. I know this kind of stuff is a pain to troubleshoot, but it seems like this PC should have the resources to handle Quick Fields.
Hi Jacob,
Thanks for reporting back. The next most time-efficient troubleshooting step, if it's an option, is to re-image the problematic workstation and re-install Quick Fields.
Let me know if the customer is open to that and we'll go from there.
Their IT isn't interested in doing that, unfortunately. Even if they put it on their to-do list, it would probably take months anyway. I can open a support case for this too if that's a better avenue than this.
Thanks!
Gotcha. Yes, please open a support case and we'll do what we can through there.