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Question

outlook import with attachments - save to default folder and "leave in email and file a copy"

Laserfiche Version 11 Integrations
Updated January 19, 2022
asked on January 17, 2022

Hi,

 

I am trying to configure Laserfiche 11 to handle attachments when using outlook desktop with "save to default folder". I am able to get the email into Laserfiche but the attachments are not working when I choose the default behavior of "file separately" or "leave in email and file a copy". The attachments never show up separately in LaserFiche.

 

How can I get attachments to file separately using "save to default folder" in outlook?

 

thanks

-Pat

2022-01-17_09-50-58.png
2022-01-17_09-50-58.png (63.49 KB)
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Replies

replied on January 17, 2022

Hi Pat, 

Those settings should work as you have described, but you'll need to sign in to Laserfiche again from the Outlook integration. Try restarting your computer and seeing if your new setting takes effect. 

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replied on January 18, 2022

Thanks for the suggestions. I did a reboot on the PC and the server. Still not getting attachments. Email shows up but no attachments.

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replied on January 18, 2022

Are you able to use the "Save Attachments to Laserfiche" or "Save Attachments to Default Folder" buttons on the email you want to save? 

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replied on January 18, 2022

Yes, the "Save Attachments to Laserfiche" and "Save Attachments to Default Folder" buttons are working

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replied on January 18, 2022

I believe the attribute responsible for this setting and other import settings is the "[‏Settings]‏MsgImp_OptionFlags" attribute. This is usually found in the Everyone group from your screenshot. Does this value change when you save a new Outlook attachment default setting? 

If it is not changing, then you can try deleting the attribute and re-saving an option in order for the attribute to regenerate. 

If it is changing, then things are behaving normally, and I would suggest opening a support case in order to troubleshoot further.

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replied on January 19, 2022

[‏Settings]‏MsgImp_OptionFlags did not change with a new outlook attachment save. I deleted it and the attribute returned after re-saving the settings.

 

Attachments still not working :-(.

 

thanks!

-Pat

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replied on January 19, 2022

Please verify you don't have this attribute set on your individual account. 

 

I'm not sure why the attribute is not updating. That is something you should troubleshoot with a support case. In the meantime, you can manually set that attribute's value in order to save attachments separately. 

 

288 = File separately

304 = Leave in email and file a copy

Both values will also "apply email fields to attachments". Hope this helps!

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replied on January 18, 2022

Yes, both "Save Attachments to Laserfiche" and "Save Attachments to Default Folder" are working.

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