You are viewing limited content. For full access, please sign in.

Question

Question

Emailing LF attachment converts text in email to Chinese (?)

asked on January 10, 2022

I have a user who is selecting the option to email a document from Laserfiche. Upon completing the email, the text in Outlook is auto-converted to Chinese (?) text. It was only noticed when the user went back to the sent email to file it and noticing the language had changed.

I saw some other posts re: workflow changing language, but this is just a user emailing a document. 

I'm not sure if this is a LF issue or Outlook issue, but as it looks similar to previous issues users had with workflow, I'm posting this here.

Thanks!

0 0

Replies

replied on January 10, 2022

There have been a few bugs related to the message encoding when emailing from the Laserfiche desktop client. What version are you using? There are no known issues in version 10.4.2 or 11.

1 0
replied on January 11, 2022

Hi Robert,

the user is actually using the web client: 

Laserfiche Web Client 10.3 (10.3.1.98)

Laserfiche Repository Access 10.3.0.242

 

I guess we need to upgrade, huh?

1 0
replied on January 11, 2022

Yes, there is at least one similar bug fixed in the 10.4 web client.

0 0
You are not allowed to follow up in this post.

Sign in to reply to this post.