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Question

Question

Support Site access

Laserfiche
Updated January 10, 2022
asked on January 10, 2022

Is anyone else having issues logging in to the support site? I can't log in to download or check licenses etc.

I enter my email and password but then it just goes back to the un-signed in support site.

 

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Answer

SELECTED ANSWER
replied on January 10, 2022

Seems to be working again now :-)

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Replies

replied on January 10, 2022 • Show version history

We also had difficulty accessing the support site.

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replied on January 10, 2022

Same situation here.

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replied on January 10, 2022

Same for me

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replied on January 10, 2022

Seems to be fixed now?

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replied on January 10, 2022

I am showing as logged into Answers, but not support.laserfiche.com.  I cannot get access to my support cases.

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replied on January 10, 2022

Yeah it's the same for me as well now.

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replied on January 10, 2022

I would hazard a guess that this is related to the Planned Network Outage 1/8/22 - 1/9/22 posted to the Laserfiche Solutions Providers group on January 5th.

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replied on January 10, 2022

Guessing LF didn't get finished over the weekend. sad

 

Having said that, this needs to be more clearly communicated, support site banners, and email notification etc. not just an answers post 2 days before the event. 

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