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Question

Web Access on New Server "user name or password is incorrect"

asked on December 14, 2021

Trying to set up the web client on a new test server.

Windows Server 2019, IIS 10
Laserfiche Server 10.4.3
Web Access 10.4.2


I can access a repository using the desktop client.

In the web access configuration I've set up the connection to the repository with settings "Prompt for Windows Domain Credentials".  Laserfiche and Windows accounts allowed.

In IIS, Anonymous and Windows Authentication are enabled.

I can login to the web client and access the repository using \admin.

When trying to login with windows credentials, I've tried logging in with "myDomain\myUsername" or "myUsername" but still get same error.

Here's a bit of what I see in the logs...


2021-12-14 11:31:29.323 [00007] | DEBUG     | OP: /laserfiche/LoginService.ashx/Login | Message: Request for url 'https://lftest.starwars.ca/laserfiche/LoginService.ashx/Login' assigned guid '6995fe4e-ec29-4920-b3fe-074a29f9eb15'
2021-12-14 11:31:29.325 [00007] | IMPORTANT | Session: rmjbqmnt | OP: /laserfiche/LoginService.ashx/Login | Message: Client information
  Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.93 Safari/537.36 Edg/96.0.1054.53
  IP Address: 10.50.100.73
2021-12-14 11:31:29.327 [00007] | DEBUG     | Session: rmjbqmnt | OP: /laserfiche/LoginService.ashx/Login | Message: begin ProcessRequest for request 6995fe4e-ec29-4920-b3fe-074a29f9eb15
2021-12-14 11:31:29.328 [00007] | INFO      | Session: rmjbqmnt | OP: /laserfiche/LoginService.ashx/Login | Message: LoginService.Login
2021-12-14 11:31:29.328 [00007] | INFO      | Session: rmjbqmnt | OP: /laserfiche/LoginService.ashx/Login | Message: Login attempt. Repository: lftestrepo User name: myDomain\myUsername
2021-12-14 11:31:29.343 [00007] | DEBUG     | Session: rmjbqmnt | OP: /laserfiche/LoginService.ashx/Login | Message: New security token 'lftestrepo/rmjb/532a030c' for host '10.50.100.73'
2021-12-14 11:31:29.401 [00007] | INFO      | Session: rmjbqmnt | OP: /laserfiche/LoginService.ashx/Login | Message: Exception encountered, stack trace:
  Laserfiche.WebAccess.Common.Util.ErrorHandler.LogException
  Laserfiche.WebAccess.Common.Util.ErrorHandler.MakeWebServiceReturn
  WebAccessServices.HttpHandlers.BaseWAIHttpHandler.ProcessRequestInternal
  WebAccessServices.HttpHandlers.BaseWAIHttpHandler.ProcessRequest
  System.Web.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute
  System.Web.HttpApplication.ExecuteStepImpl
Exception details:
  Message: The user name or password is incorrect.
  Stack trace:    at WebAccessServices.HttpHandlers.LoginService.Login(String repoName, Boolean useAutoLogin, Boolean useWinAuth, String userName, String password, Boolean isPublicAuth)

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Thanks in advance for any advice.

Paul

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Replies

replied on December 14, 2021

"myDomain\myUsername" is the correct format for using domain credentials. Web client will take that and the password you enter and impersonate that account, so those domain credentials need to be valid on the web client machine. This won't work if the web client machine is in a dmz or similar. If you can't get it to work consider opening a support case so we can get a closer look.

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