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Question

Question

user task email only assigned user

asked on December 13, 2021

Hello- We recently upgraded to Forms version 11, and it appears the behavior has changed when using the "Email users when this task is assigned" option.

In this sample process, the user task is assigned to a team, via round robin task distribution. The checkbox is also marked to "Email users when this task is assigned." With the sample team of 3 users, this setup sends an email to all three users.

The behavior in version 10.4.2 was that the email notification was sent to only the user within the team for which the task was assigned.

Is there a way to leave the task visible to the team, but only send the email notification to the user for which the task is assigned (instead of emailing all team members)?

Thanks,
Derek

 

 

CleanShot 2021-12-13 at 16.46.47@2x.png
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Replies

replied on December 14, 2021

Hi Derek,

    The behavior you described is a known bug in Forms 11, we will fix it in the coming Forms 11 Update 2 target at end of January.  

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replied on December 15, 2021

Got it, thanks.

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replied on February 21, 2022

The issue has been fixed with Forms 11 Update 2(https://support.laserfiche.com/kb/1014352/list-of-changes-for-laserfiche-forms-11-update-2):

  • Only sends email notification to the assigned user when the task is configured with round robin task distribution. (356124)
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