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Question

Question

lfdssts Windows Authentication hangs on first try

Forms Directory Server
Updated December 13, 2021
asked on December 10, 2021

We have a customer reporting after long inactivity (such as over night), the first user that tries to log into forms has an issue with the first attempt.  They are directed to the LFDSSTS login page and after clicking the Windows Authentication button, they just get a spinning loading icon indefinitely.  When they reload and click the Windows Authentication button, they are logged in without issue.

 

They have the LicenseManagerSTSAppPool Start Mode set to AlwaysRunning.  What else can we check to try to resolve this annoyance?

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Replies

replied on December 13, 2021

Hi Bert,

If the STS page loaded up and they were able to click that button, the STS app pool should be up and running. The spinning icon might indicate that STS isn't getting a response from LFDS. Are there any event logs for LFDS or STS when this issue occurs? It may be best to open a support case for this and include a browser HAR trace of the issue.

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