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Question

Instance being added then terminated

asked on December 8, 2021

Have a user that is doing some clean up and posted this issue to us:

 

When we reboot our Forms server we always get a couple terminated tasks. I know that its not during the process of an actual submission because it happens every time we reboot on a few different forms. I was looking through Laserfiche answers and a similar instance reply told them to open a support ticket with their provider. This has been happening for probably over a year on a couple forms. It doesn’t create an issue for the end users so we have just put it on the back burner but I had some time for housekeeping and this is one of the things on my list. Attached is a copy of the error message from Event Viewer. It happens every time we reboot. There is a new instance ID generated every time. We have upgraded Forms a few times and the issue happens with each version.

 

Current version: Laserfiche Forms Professional Version 10.4.5.324

 

This seems to be occurring only on a few of the Forms BP's and it looks like it generates a new instance and then just terminates the instance. As mentioned the user did see something in Answers but it asked that particular user to start a support case. If this is an actual issue, has a resolution been discovered to resolve this?

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Replies

replied on December 8, 2021

Your issue is similar to https://answers.laserfiche.com/questions/193269/Rogue-Form-Terminating-Daily#193282 while they are using Forms 10.2.1.

The issue is related to the submissions recovery mechanism: Laserfiche Forms Routing Service will process the submission XML files under C:\ProgramData\Laserfiche Forms\RoutingError everytime it is restarted. 

You can follow https://answers.laserfiche.com/questions/193269/Rogue-Form-Terminating-Daily#193802 to check whether it works for your customer as well.

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