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Error message while opening outlook messages on web client

asked on December 2, 2021


Can anyone help me understand why I am getting the error " This email is corrupted or invalid" when I open a outlook message in web client but opens fine in outlook when I am using windows client. A person in our organisation was trying to import few outlook messages using web client and they also got this error. The template applied is a standard outlook message template. Attachment for more information.

outlook import error.PNG
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replied on December 2, 2021

The msg file format isn't very well specified, and even as far as it is specified it's not uncommon to encounter emails that are technically invalid. The error just means that the web client is unable to extract the contents. If you open a support case and attach it we can take a closer look.

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