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Question

Question

LF Client Document Viewer-Drag/Drop to Website

asked on November 24

Hello,

I not sure if the process of drag/drop from the LF Client Document Viewer to a Website is a supported scenario, but we have had two customer reach out in the last three days, to state they have been able to utilize the drag/drop to a website from the LF Client Document Viewer up until last Friday (11.19) and then it stopped.

When they try this process now, the receive the download pop-up in LF that keep flickering and usually freezes up or does not complete.

Interesting thing is, these are two separate customer using two separate websites that are not related to each other.

I just tested this process using the attach file option on this LF Answer Post I get the same experience sometimes and sometimes it will load.  Customers are on LF 10.3 Client and I am using the 10.4.2 Client.

I know Chrome had a major browser update on 11.15 I believe, but I am not sure if this is the issue or not.

Both customers are able to drag/drop out of the viewer to their desktop and then drag it into the Website, so they have another method to do this for now.

If anyone else has come across this issue and found a resolution, would love to hear what you did.

Appreciate the feedback,

Jeff Curtis

 

 

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Replies

replied on December 1

We have a client experiencing this as well.  Any updates would be appreciated.

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replied on November 30

I also have a customer experiencing this same issue. They are no longer able to drag a document from the  Laserfiche Client to the website that they upload files to. The current workaround is to drag from the LF Client to their desktop and then to the website. It seems they started experiencing this issue around 11/20/2021.

Is there any update on this issue? 

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replied two days ago Show version history

We are looking into this issue (bug# 355644), there is no immediate plan for a fix. In the meantime, a workaround is to drag the documents to the desktop and from the desktop to the browser.

Also, check if the windows clipboard is cloud-connected (https://support.swiftkey.com/hc/en-us/articles/360050207692-How-to-use-Microsoft-SwiftKey-to-copy-and-paste-text-between-SwiftKey-Keyboard-and-Windows). If so, disable this feature and see if that fixes the problem.

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replied two days ago

Hey Robert,

FYI- I had our users check the clipboard setting and it was already disabled.

We will wait for a fix and go with the workaround which they have been doing already.

Thanks,

Jeff Curtis

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replied on November 24 Show version history

We've also had two different customers report this in the last week or so.  They are trying to drag & drop documents from the Laserfiche desktop client to two different chrome-based websites or applications.   It seems to work when using Edge, but not Chrome.  

Seems that a recent Chrome update or Windows update must have broken something.  One of the two customers noticed it after installing several Windows Updates on 11/15.

Has Laserfiche see this issue yet?

Thanks,

Mike

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replied on November 30

Hey Mike,

I just opened a support case for this.

Will update this post when I have a response from LF.

Jeff Curtis

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replied on December 1

Great, thanks Jeff!

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replied on December 1

Yes.. please let me know.. we are having the same issue with a client.

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replied on December 1

From what I heard today (12.1) possible LF Bug that they are investigating.

Will update this when I know more.

Jeff Curtis

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replied on November 25

Not to pile on with something unrelated to the original issue, but we've also had some users complain that the web based document viewer / preview functionality was lost after upgrading to Laserfiche 11. It is really hard to resolve because the experience is different from one Chrome user to the next (even running the same version). For users who can't get their version of Chrome to work/connect, they revert to using Edge and there is no issue. Preview works as it should.

I never thought I'd see the day.. but, Edge is turning it around and the wheels are falling off Chrome.

 

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