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Question

Question

Message: The From property must not be null

asked on November 17, 2021 Show version history

I have an Email Archive profile that creates an error in the event log every time it runs. It picks files out of the email folder it's supposed to monitor and moves them to another folder, but does not import the messages into LF.

The message is pasted below.

I will be very grateful for any ideas or clues about what's going on.

Thank you!

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Error occurred when request server in profile 'TRE Memo Processing - xxx@yyy.org'. System.InvalidOperationException.
 
Message: The From property must not be null.
 
StackTrace:    at S22.Imap.MailMessageExtension.BuildHeader(MailMessage m)
   at S22.Imap.MailMessageExtension.ToMIME822(MailMessage message)
   at S22.Imap.ImapClient.StoreMessage(MailMessage message, Boolean seen, String mailbox)
   at Laserfiche.EmailArchive.ImapEmailSourceProvider.WorkerThreadRun()

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Replies

replied on November 24, 2021 Show version history

Hi Timothy,

What is the version of your Email Archive?

I have seen a similar error in an old version of the Email Archive, and the issue is fixed, so I would recommend you to update Email Archive to the lasted version:

https://support.laserfiche.com/kb/1014307/list-of-changes-for-import-agent-10-4-0-update-4

Best,

Tianxia

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replied on November 30, 2021

Thanks, I'll be trying that. I have downloaded the file and asked to have it installed.

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