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Question

Question

Issue with hidden required fields

asked on November 16, 2021

Anyone having issues with the new Forms designer and hiding required fields?  I have a date field that is hidden when a specific radio button is selected.  The field is being hidden correctly but when I go to submit the form, I'm getting an error because it's still requiring that hidden date field.

I've checked the rule and I have the option "Ignore data when hidden" selected.  Is this a bug with the new form designer?

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Replies

replied on November 17, 2021

I have seen this, but have not seen a fix produced for the issue yet. I would open a support case with Laserfiche so the issue is logged with them.

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replied on November 17, 2021 Show version history

Ignore me: I totally missed the Laserfiche Cloud tag, and so I presume this is an issue with Laserfiche Cloud.

Original:
Interesting, is it a specific configuration of date field or just any required date field that is hidden by field rules? Weird that I haven't come across it yet!

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replied on November 17, 2021

I personally haven't come across that issue yet. A good test would be to create a new test process with a blank form and just the components you are trying to test. Very important to start by testing with the basic default settings e.g. add the date field, make it required (don't change any other settings like format or calculations). Then hide it using the field rule as you've described (sounds like you're doing it right as far as I can tell) and then see if that works. If it does, make each additional tweak until you establish what it is that is causing the issue.

Also remember that you can nest sections (containing fields) within sections (containing sections, or fields). So that means you can have sections within sections that are hidden but configured to "save data" that may overrule individual field level logic. 

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replied on November 23, 2021

I can't reproduce it with a simple form only contains a radio button and date field. There is a known bug for hidden required field inside section when the section is hidden as well. If you can provide your download process and open support case, it will be easier for us to identify the root cause. 

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replied on November 23, 2021

Xiuhong,

Do you know when the bug you referenced will be fixed?

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