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Question

pdf missing pages

Laserfiche Forms Version 10
Updated November 15, 2021
asked on November 12, 2021

I have a Laserfiche form that has two separate pages--one for english and one for spanish.  the first question allows people to select which language.

we are using Field RULES to show and hide  the pages accordingly.

 

when people select spanish and complete the form, the business process shows all the fields being correctly saved but when we look at the PDF in the repository, it is showing the english version and it is BLANK.

 

any thoughts?

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Replies

replied on November 14, 2021

Can you reproduce this issue if you download the process then upload with the downloaded process XML? If so, can you open a support case and provide the downloaded process XML along with video to illustrate the issue? We will investigate based on your process.

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replied on November 15, 2021

I'm not sure I know what you mean by "download the process then upload with the downloaded process XML".  

 

can you give me a bit more guidance?  thank you so much!

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replied on November 15, 2021

Please go to Manage page, select the process, then click the "Download" button in the toolbar to download the process.

Then click "Upload process" from Manage page to upload the process.

This will create a new process based on your existing process, then you can test with the uploaded process to check whether you can reproduce it.

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replied on November 15, 2021

Thank you.  On Upload I am getting and "Error reading XML file - Name cannot begin with the ';' character, hexadecimal value 0x3B Line 1 Position 171.....

 

Screenshot 2021-11-15 203717.jpg
Screenshot 2021-11-15 203717.jpg (26.63 KB)
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replied on November 15, 2021 • Show version history

That's strange, can you open a support case and provide us the exported business process XML? And please also provide some screenshots to illustrate the original form pages and generated pdf for your orginial issue.

You can go to https://support.laserfiche.com/ and click the "Live Chat"

 

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