Our workflows have been working as expected. All of the sudden a workflow stops working. I check the connection profile, fails. I have a backup profile, I check this, it fails. On that server I go into services and restart Laserfiche service. Try connection profile again and it fails. I go back to Laserfiche service. I validated that my user account is being used and that my user account is a local admin. I than restart all Laserfiche services. Connection profile fails.
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Specifically the workflow says its having this error. "Retrieve Field valuations from FA Template" - "The user account name or password is incorrect." So it just keeps trying to login and final after a few hours stops.
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So there is where I'm at. User account hasn't changed and seems to be setup as expected. This workflow was working for a year and a half, so it works. Anyone have any ideas how to troubleshoot this. I will include the error I am seeing in "Workflow Administrator - Error Log Viewer".
Our setup is Laserfiche 10.4 rio on prem. Thanks ahead of time for any help.
Error log below:
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Machine: VULASR(redacted)
Severity: Error
Application Domain: Laserfiche.Workflow.Subscriber.exe
Process Id: 580
Process Name: C:\Program Files\Laserfiche\Laserfiche Workflow 10.4\Laserfiche.Workflow.Subscriber.exe
Win32 Thread Id: 2368 - (Redatced)University Notification Thread
Thread Name: (Redacted)University Notification Thread
Message: <Exception handlingInstanceId="11b51d3a-9833-4b40-86ec-5ca1298ad4c9">
<Description>An exception of type 'Laserfiche.Connection.LFSOException' occurred and was caught.</Description>
<DateTime>2021-11-08 10:30:26Z</DateTime>
<ExceptionType>Laserfiche.Connection.LFSOException, Laserfiche.Workflow.Common, Version=8.3.0.0, Culture=neutral, PublicKeyToken=d8428ff9263e6cda</ExceptionType>
<Message>Could not connect to the Laserfiche Server.</Message>
<Source />
<HelpLink />
<Property name="LFROError">False</Property>
<Property name="LFSOError">False</Property>
<Property name="ErrorCode">797</Property>
<Property name="TargetSite"><undefined value></Property>
<Property name="HResult">-2146233088</Property>
<StackTrace />
<additionalInfo>
<info name="MachineName" value="VULA(Redacted)" />
<info name="TimeStamp" value="11/8/2021 6:30:26 PM" />
<info name="FullName" value="Microsoft.Practices.EnterpriseLibrary.ExceptionHandling, Version=5.0.414.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" />
<info name="AppDomainName" value="Laserfiche.Workflow.Subscriber.exe" />
<info name="ThreadIdentity" value="" />
<info name="WindowsIdentity" value="(Redacted)\(Redacted)" />
</additionalInfo>
<InnerException>
<ExceptionType>Laserfiche.RepositoryAccess.NoConnectionException, Laserfiche.RepositoryAccess, Version=10.4.0.0, Culture=neutral, PublicKeyToken=3f98b3eaee6c16a6</ExceptionType>
<Message>Could not connect to the Laserfiche Server.</Message>
<Source>Laserfiche.RepositoryAccess</Source>
<HelpLink />
<Property name="ErrorCode">0</Property>
<Property name="Server">(Redacted)/Property>
<Property name="Repository">(Redacted)University</Property>
<Property name="User">WFUser$</Property>
<Property name="Thread">(Redacted)University Notification Thread</Property>
<Property name="LastASN">6215745</Property>
<Property name="TargetSite">Laserfiche.RepositoryAccess.Activity.Notification WaitForNotification(Int32)</Property>
<Property name="HResult">-2146233088</Property>
<StackTrace> at Laserfiche.RepositoryAccess.Activity.HttpNotificationManager.WaitForNotification(Int32 seconds)
at Laserfiche.Connection.Lfso.RepositoryAccess91.LFNotificationManagerRA.WaitGetNotification(Int32 timeoutMilliseconds)
at Laserfiche.Workflow.Subscriber.Runtime.Threads.NotificationThread.ListenToLaserfiche(LFDatabase database, Int64 lastASN)
at Laserfiche.Workflow.Subscriber.Runtime.Threads.NotificationThread.ListenToNotifications()
at Laserfiche.Workflow.Subscriber.Runtime.Threads.NotificationThread.Run(Object state)</StackTrace>
</InnerException>
</Exception>