Question

Photodocs and version 11

Laserfiche Capture

Updated November 24, 2021

asked on November 5, 2021

Hello,

We're upgrading a customer to version 11 and the users who use Photodocs noticed that it's not a part of version 11 anymore. Not really a big problem - just take them back down to 10.4 if they need to use Photodocs. Just wanted to verify with the community that Photodocs isn't accessible if using desktop client version 11? Or it is and we just don't know how to access it.

Thanks!

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Answer

APPROVED ANSWER

replied on November 5, 2021

Photodocs has been end of lifed as per this announcement: End-of-Life Product Reminder - Laserfiche Answers

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replied on November 5, 2021

That's what I figured. Thanks, Blake!

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replied on November 5, 2021

Correct, it is a VAR group.

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replied on November 5, 2021 • Show version history

Confirming that Photodocs was removed from the Laserfiche 11 Client Suite and that the solution for anyone who needs it is to continue using the Laserfiche 10.4 Client Suite, which is compatible with Laserfiche Server 11.

https://answers.laserfiche.com/questions/157753/Laserfiche-Product-Solutions-EndofLife-Policy

And from the Solution Provider group post Blake linked:

We are ending new sales for the following products on November 1, 2019:

Laserfiche Agenda Manager

Laserfiche Integration with HTE

Laserfiche Integration with Junxure

Laserfiche Integration with SIGNiX

Laserfiche Oracle Support for the Laserfiche Server

Laserfiche Photodocs

Laserfiche Standalone Editions (Notebook, Executive, Desktop)

...

On May 1, 2020, we will end software maintenance and no further updates or patches will be released for the products.

...

No new technical support cases will be opened for these products after May 1, 2021.

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Replies

replied on November 8, 2021

So, usually, when a product is discontinued like that it is because there is now a better tool to use. With Photodocs being something that many people used to change color docs into black & white, what is Laserfiche now recommending as the best tool to do that?

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replied on November 24, 2021

This is frustrating.

I used it somewhat frequently to “fix” images where someone had scanned something in full color when they meant to do it in grayscale. I could do a search for pages over, say 5mb and change a whole bunch at once.

Today, I have some documents we found in the *redacted department name* folder that top the scale at over 1 gb. The person who scanned them did full size blueprints in full color. One page can be over 200mb. In the past I’d have fixed them with PhotoDocs.

Today I’ll be using Snapshot to re-print the whole document, with much less control over the final product, instead of tweaking them page by page.

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replied on November 24, 2021 • Show version history

I feel your frustration. Even with Quick Fields, which I have recently set up for this, there is not much control for quality.

I recently set up a form for staff to upload docs into LF when they are working remotely from home and don't have full connections and can't use the Snapshot tool. For some reason, I can't get those uploads to come in NOT in color. I now have a workflow that tags these uploads for "Convert Color to B&W" and it puts a shortcut into a folder that I watch, check to see if any of them need conversion, remove the tag on any that don't, then run a Quick Fields session that just removes the color on all those records it finds with the tag. It works, but ... I need to be 100% sure there are no color coded pages, or pages that won't convert well, within each document first before running that session.

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Photodocs and version 11

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