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Question

Question

Files moved from one folder to another reverts back

asked on November 2, 2021

We have this unique issue and we can't figure out what's causing it.

We have a Business Process to scan for files in Folder A, apply a stamp to all the pages in the file and move it to Folder B. The business process ends there.

Users then move the stamped files from Folder B to it's appropriate location based on various criteria.

The problem is that these moved files revert back to Folder B randomly. Sometimes, immediately, sometimes after up to 2 days. We have tried drag and drop, cut+paste.

Has anyone experienced like this? Any ideas?

Thanks in advance.

 

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Replies

replied on November 3, 2021

Can you paste a snip of your Workflow Start Rule?

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replied on November 19, 2021

 

 

 

Sorry about the delayed response. It looks for entries in a specific folder. See below.

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replied on November 3, 2021

If you have Audit Trail, can you see in the audit logs what user is identified in the move event?

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replied on November 19, 2021

Sorry about the delayed reply. I don't think we have audit trail setup. Thank you.

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replied on November 19, 2021

 

 

 

 

Sorry about the delayed response. It looks for entries in a specific folder. See below.

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