You are viewing limited content. For full access, please sign in.

Question

Posted to Laserfiche Lounge

Question

Laserfiche Lounge

Why did the form not store to the file correctly?

Forms
Updated November 3, 2021
asked on November 1, 2021 • Show version history

We are using the Forms Essentials 10.4. We have one instance where the form was Saved to the Repository, the audit page wrote correctly (page 1), all of the metadata wrote to the template, however the actual Form page gave the following error on the page. This has never happened before to any of our other forms processes. Was wondering if anyone has seen this happen and why it might of happened?

Also, it did not terminate or suspend any tasks.

 

Thanks,

Robin

0 0

Replies

replied on November 1, 2021

Hi Robin, 

Could you check Forms admin/operational log (https://doc.laserfiche.com/laserfiche.documentation/11/administration/en-us/Default.htm#../Subsystems/Forms/Content/Administration/Troubleshooting.htm) around saved time of the form to see whether there are any detailed error logged?

0 0
replied on November 2, 2021

Well, we do not have the diagnostics turned on.  We will need to turn this on.  So, if it hasn't been capturing the logs at the time the form went through will it be able to run diagnostics. Or is it from the time it has been enabled?

0 0
replied on November 2, 2021

The link was intended as reference for 'Windows Event Viewer', which doesn't require 'Debug' log level.

Could you check whether there are message in Applications and Service Logs -> Laserfiche -> Forms -> Apps -> Admin/Operational?

0 0
replied on November 3, 2021

Thanks! I'll check there.

0 0
You are not allowed to follow up in this post.

Sign in to reply to this post.

Details
Related Posts
Loading ...