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Question

Save to Repository Suddenly Failing

asked on October 21, 2021

I have a process that has several save steps where the form data is saved to a temp file folder I built in the repository and then a workflow identifies the older record, deletes it and moves the updated record to the appropriate location based on the part of the process that has been completed.  

I built a workflow to upload test cases at various process stages and have been testing functionality.

However, yesterday my save to repository steps at any point in the process are failing.  This is happening whether it is an entry from the form, an upload of a test case, or attempting to move an existing case through the process.  This is the error it is giving:

I found this article: https://answers.laserfiche.com/questions/127668/500-Internal-Server-Error and attempted to change the SSL settings on the connection profile, save it, then remove and save it again, but that has not changed anything.  I am at a loss.

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Answer

SELECTED ANSWER
replied on October 21, 2021

From the monitor tab, you can select the process, then select the Variables Tab, which will show you the value of all your forms variables. Look at the value of the variable being assigned to Contact Phone in the fields configuration and use this to determine why it would be a bad value.

It could be a bad value because it is too long, does not match a regular expression, etc. Try copying the value directly into a template in a test document.

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replied on October 21, 2021

So, now I feel REALLY STUPID because that is exactly what it was.  However, I now know what to look for. :)  THANK YOU SO MUCH!

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Replies

replied on October 21, 2021

Does the user that forms accesses the repository with have access to the template and fields?

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