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Question

Question

HELP no matching activations were found with specified fingerprint

asked on October 16, 2021

IT made a change to MAC address on server last night.   now my LFDS says it is in a locked down state with limited functionality. Renew master license

 

when i try to renew it says No Matching activations were found with the specified fingerprint.  which is true, i'm sure.

but how do i get the new fingerprint so that i can renew the license.

 

I'm a bit desperate; i have people working this weekend and I have never actually worked in LFDS before so i'm really stumbling around.  

 

Any direction to articles or step by step hints would be greatly greatly appreciated.

 

 

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Replies

replied on October 17, 2021

You can go to the machine that installed Laserfiche Server and get the showhwfp.exe from C:\Program Files\Laserfiche\Server and run it on the machine LFDS installed to get the fingerprint.

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replied on October 18, 2021

Thank you!

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