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Question

Question

Assign to Me Function stops working.

asked on October 13

We have had several occasions when the "Assign to Me" function stops working.  We have to continually reboot the Laserfiche Server. Does anyone else using 10.4 have this issue?

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Replies

replied on October 13

Is it possible the windows service, Laserfiche Forms Routing Service was not running and restarting the OS simply started this service back up?

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replied on October 14

That is a good thought.  I will have our IT look at this.

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replied on October 13

Hi Lorie,

Could you describe how 'Assign to me' function stops working? Is the task assigned to action user or not? Does the page auto refresh?

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replied on October 14

When you open the form to assign to someone the 'Assign to Me' button when clicked on doesn't do anything. Its like it is frozen. There are no error messages that we can find.  

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replied two days ago

What if manually refresh the page after issue happens? Have you checked any error in browser console log via DevTools (opened by F12)?

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replied two days ago

We have tried refreshing screen and it doesn't work.   The Tech assigned cannot find any error messages in regards to this issue.  We have contacted Laserfiche to see if they can give us some insight to the problem..

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