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Question

Question

Unable to attach Laserfiche document error 9000

asked on October 7, 2021

Hi,

I ran into a situation where I try to create a new email in outlook and I want to attach a document from Laserfiche add-on. If I choose to attach the file as a Copy I get the following error :  

It seems to be related to audit trail and the require reason. Here is what we have for auditing property for everyone :

 

If i uncheck Export and Print setting i dont get the error anymore.

Thank you

 

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Replies

replied on October 8, 2021

It looks like the Office integration doesn't handle the providing of a reason for the export.  Can you simply have the user do a drag-n-drop into the email?

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replied on October 12, 2021 Show version history

Hi James,

Thank you for your suggestion. I already told the user to take the alternative methode (drag & drop) but it doesn't feel like a solution. I mean there is a button in the ribbon but it doesn't work...

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