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Question

Question

Email text in forms when you click the email option "on event completion" - where does the text come from?

asked on September 30, 2021

Does anyone know where the email text comes from when you set the On Event Completion option to include buttons for user on the Start button.  My form has some phantom text I had in an email that gets sent to the submitter, which I've since changed.  I've tried deleting the email task to the user but the text still comes up.  Any help would be greatly appreciated - it's driving me nuts :-)  Thanks

 

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Replies

replied on September 30, 2021 Show version history

Should be in the forms configurator, under Email Templates.

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replied on October 5, 2021

Nope if you are talking about the forms configuration page this is what that looks like.

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replied on October 5, 2021

That is unusual, this is where all templates should be that are not configurable in the process diagram and the email on completion is certainly not configurable in the diagram.

Are you sure your not receiving a built in system email, rather than a custom email template, when you choose the Email option from the event completion page?

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