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Question

9409 - PaymentBrowserVersionNotSupported

Forms
Updated September 28, 2021
asked on September 28, 2021

We have a client using Authorize.net for a payment gateway.  There are a few in the process that seem to have been submited but also Failed with no real reason why.  Looking back in the error log I eventually found:

 

My question is - does this only show after submit?  So Forms does not stop the user from filling out and entering payment stuff on the form front end?  Is it only on the back end with the failure?  Trying to figure out the issue and how to prevent it.

 

Thanks,

Chris

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SELECTED ANSWER
replied on September 28, 2021

In all seriousness, upgrade to Forms 11 which blocks IE entirely and directs people to use a supported browser instead.

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replied on September 28, 2021

That's what I figured, thanks Sam.  We noticed that in Forms 11 it throws you to the "unsupported" page.  This is just a very large client where lots of locations make use of the same server.  I will see what we can do.

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replied on September 28, 2021

Worth noting that Microsoft is formally dropping support for IE11 in less than a year so you might talk to this customer about their transition plans. I'm honestly horrified to see "IE9 or lower" appear there though. IE9 went out-of-support March 31, 2017. If this is a Forms Portal and the end users are members of the public, I can somewhat understand, but if they're business users, not so much. 

If Forms 11 isn't an option, you might be able to add some of your own JavaScript to the relevant Forms. Like this, but updated to block on IE<11: https://code.google.com/archive/p/ie6-upgrade-warning/

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replied on September 28, 2021

Yes, this is a public facing payment form for permits so no real choice on what they use.  Currently looking at some javascript on the Form in the meantime that detects the browser on load.  Maybe pass it to a field and show/hide the submit if IE.

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replied on September 28, 2021

If you're going to stop them from submitting, I'd recommend blocking the entire page on detecting IE10 or lower. Anyone using those browsers is probably not very tech savvy and it'd be ideal to spare them the frustration of getting to the end and then realizing they can't proceed.

To run with the "pass it to a field" idea, maybe populate your detector field, and if tripped, hide the submit button and all fields except one HTML block that has the "Please use a supported browser" message.

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